SHIPPING INFORMATION
SHIPPING WORLDWIDE
We now ship to over 220 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.
SHIPPING INFORMATION – INDIA
Shipping Charges:
We offer free Standard Shipping in India
Delivery Method:
Orders shipped via Standard Shipping through DTDC/Blue Dart or any other reliable courier service are delivered within 15 business days. *Delivery to metro locations will be faster.
SHIPPING INFORMATION – INTERNATIONAL
Delivery Method:
Orders shipped via Standard Shipping (EMS, Indian Post) are delivered within 15-20 business days.
Orders shipped via Express Shipping (UPS) are delivered within 15 business days.
Shipping Charges:
Standard Shipping – Approx. starting price INR 1500*
Express Shipping – Approx. starting price INR 2300*
*Prices do not include custom duty
Please Note: Duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on
help@silverbykaanchi.com
IMPORTANT SHIPPING INFORMATION
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 2-5 business days with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
- We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
- We are unable to redirect orders once items have been dispatched.
- All orders require a signature and proof of ID upon receipt of order.
- Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
- However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 0291 251 4114 between 11 a.m to 7 p.m or email us at help@silverbykaanchi.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
- All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE:
Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
- Pan card
- Driving License
- Passport
- Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
INSURANCE
Silver by Kaanchi insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.
